Legal
Shipping Policy
Last updated: October 2025
1. Overview
SupremeTex ships across India. We partner with reliable courier services to ensure your orders reach you safely and on time. This policy outlines our shipping timelines, charges, and related information.
2. Processing Time
- Orders are processed and dispatched within 2–5 business days of payment confirmation.
- Bulk and wholesale orders may require additional processing time of 5–10 business days depending on quantity.
- Orders placed on public holidays or weekends will be processed on the next business day.
3. Delivery Timeline
| Destination | Estimated Delivery |
|---|---|
| Tamil Nadu | 2–4 business days |
| South India (AP, Karnataka, Kerala, Telangana) | 3–5 business days |
| North & West India (Delhi, Mumbai, Gujarat, etc.) | 5–7 business days |
| Northeast & Remote Areas | 7–12 business days |
*Timelines are estimates and may vary due to courier delays or external factors.
4. Shipping Charges
- Free express shipping on all retail orders above ₹999 (subject to current promotions).
- For orders below ₹999, a flat shipping fee will be displayed at checkout.
- Bulk and wholesale orders may have custom shipping rates based on weight and destination. These will be communicated before order confirmation.
5. Order Tracking
- A tracking ID will be shared via WhatsApp or email once your order is dispatched.
- You can also use the "Track Order" feature on our website to check your order status.
6. Shipping Restrictions
- We currently ship only within India. International shipping is not available at this time.
- We do not ship to P.O. Boxes or APO/FPO addresses.
7. Damaged or Lost Shipments
- If your shipment arrives damaged, please take photos immediately and contact us within 48 hours of delivery.
- For lost shipments, contact us with your tracking ID and we will investigate with the courier partner.
- We will arrange a replacement or refund for confirmed lost or damaged shipments.