Refund & Cancellation Policy

1. Overview

At SupremeTex, customer satisfaction is our priority. We strive to deliver high-quality garments and resolve any concerns promptly. Please read this policy carefully before placing an order.

2. Cancellation Policy

• Orders can be cancelled within 12 hours of placement or before dispatch — whichever is earlier.
• To cancel, contact us immediately via WhatsApp at +91 96555 85505 or email support@supremetex.com with your order details.
• Once an order has been dispatched, it cannot be cancelled.
• Bulk and wholesale orders placed via WhatsApp are non-cancellable once confirmed and payment is received.

3. Return Eligibility

Returns are accepted only under the following conditions:

• The item received is defective or damaged due to a manufacturing fault.
• The item received is incorrect (wrong size, colour, or product).
• Return request is raised within 7 days of delivery.
• Items must be unused, unwashed, and in original packaging with all tags intact.

The following items are NOT eligible for return:

• Items returned after 7 days of delivery.
• Used, washed, or altered items.
• Items without original tags or packaging.
• Bulk and wholesale orders (except for manufacturing defects).

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method (UPI, card, net banking, wallet) within 5–7 business days.
• For cash-on-delivery orders, refunds will be made via bank transfer — please share your bank details with us.
• Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

• We offer size exchanges on retail orders within 7 days of delivery, subject to stock availability.
• Customers are responsible for return shipping costs for size exchange requests (unless the wrong item was sent).
• Exchanges are not available for sale, discounted, or bulk/wholesale items.

6. How to Initiate a Return / Refund

1. Contact us via WhatsApp: +91 96555 85505 or Email: support@supremetex.com.
2. Provide your order ID, item details, and the reason for return with supporting photos.
3. Our team will review and respond within 24–48 hours.
4. If approved, we will share the return shipping address and instructions.

7. Payment Gateway Refunds (Razorpay)

All online payments are processed via Razorpay. Refunds initiated by us are processed through Razorpay back to your original payment method. Razorpay typically takes 5–7 business days to reflect the refund, depending on your bank or payment provider.

8. Contact Us