Privacy Policy

1. Overview

At SupremeTex, we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe when you use our website supremetex.in.

2. Information We Collect

• Personal Identifiers: Name, phone number, email address, and delivery address provided during checkout or contact.
• Payment Information: Payment details are processed entirely by Razorpay. We do not store your card numbers or banking credentials.
• Order Information: Products purchased, order history, and transaction IDs.
• Technical Data: IP address, browser type, device type, pages visited, and time spent — collected via standard web analytics.
• Communications: Any messages you send us via WhatsApp, email, or contact forms.

3. How We Use Your Information

• To process and fulfil your orders and send order confirmations.
• To communicate shipping updates and delivery status.
• To handle returns, refunds, and customer support requests.
• To improve our website, products, and services based on usage data.
• To send promotional offers or updates (only with your consent; you may opt out anytime).
• To comply with applicable legal obligations.

4. Payment Processing (Razorpay)

We use Razorpay as our payment gateway. When you make a payment, your payment information is transmitted directly to Razorpay's secure servers. SupremeTex does not receive or store sensitive payment credentials such as full card numbers or CVV codes.

Razorpay complies with PCI-DSS standards and its own Privacy Policy governs the use of payment data.

5. Data Sharing & Third Parties

We do not sell or rent your personal data to third parties. We may share data only with:

• Razorpay — for payment processing.
• Courier/Logistics Partners — to facilitate delivery (your name, address, and phone number only).
• Legal authorities — if required by law or court order.

6. Cookies

Our website may use cookies to improve your browsing experience, such as remembering your cart or preferences. You can disable cookies through your browser settings, although this may affect some website functionality.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us at support@supremetex.com.

8. Your Rights

• Right to access the personal data we hold about you.
• Right to request correction of inaccurate data.
• Right to request deletion of your personal data.
• Right to withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at support@supremetex.com.

9. Security

We implement industry-standard security measures to protect your data. All payment transactions are encrypted via SSL/TLS. However, no method of transmission over the internet is 100% secure.

10. Contact Us